Privacy Policy

G88Energy Electric Vehicle Charging Network

1. Introduction

G88Energy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electric vehicle charging services, mobile application, and website.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, and billing information when you create an account
• Payment Information: Credit card details, billing address, and payment history
• Vehicle Information: Electric vehicle make, model, and charging preferences
• Location Data: GPS location to help you find nearby charging stations

2.2 Usage Information

• Charging Sessions: Start/end times, duration, energy consumed, charging station used
• App Usage: Features used, preferences, and in-app behavior
• Device Information: Device type, operating system, app version, and unique device identifiers

2.3 Technical Information

• Log Data: IP address, browser type, access times, and referring URLs
• Analytics: Usage statistics and performance metrics

3. How We Use Your Information

We use your information to:

• Provide and maintain our charging services
• Process payments and maintain billing records
• Locate and reserve charging stations
• Send notifications about charging sessions and account updates
• Improve our services and develop new features
• Provide customer support
• Comply with legal obligations
• Prevent fraud and ensure service security

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Payment Processors: Telcell, Idram, and other payment services
• Cloud Services: For data storage and processing
• Analytics Providers: To understand app usage and improve services

4.2 Charging Station Partners

Location and usage data may be shared with charging station owners and operators for service provision and maintenance.

4.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection

6. Your Rights and Choices

You have the right to:

• Access: Request information about the personal data we hold about you
• Correct: Update or correct your personal information
• Delete: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a structured format

7. Location Services

Our app uses location services to:

• Show nearby charging stations
• Provide turn-by-turn navigation
• Track charging session locations

You can disable location services through your device settings, but this may limit app functionality.

8. International Data Transfers

Your data may be transferred to and processed in countries other than Armenia. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Charging session data is typically retained for accounting and regulatory purposes.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18 without parental consent.

11. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

14. Governing Law

This Privacy Policy is governed by the laws of the Republic of Armenia and European Union General Data Protection Regulation (GDPR) where applicable.